North Carolina Retirement Systems Experiencing High Volume of Calls

Jul 13, 2022 | Home, News

Due to an increased number of phone calls this month, North Carolina Retirement Systems requests NCRGEA members and any other contacts to use the “Callback assist” option offered immediately after the anticipated hold-time message.

The Callback option keeps the member’s call back request in the queue — and the call will be returned when that slot comes up in the order in which it was received. Most issues, such as EFT bank change, tax withholding, addresses, beneficiaries, etc., can be changed by the member in their ORBIT account, eliminating a need to call altogether.

NC Retirement Systems expects the issue to be resolved in a couple of weeks.

Share This