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Become service-oriented by expanding informational and educational offerings.
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Overal Objective

Average of 10% increase in people who watch, read, or engage with NCRGEA content offerings per quarter (includes views of YouTube videos + views of websites containing educational/informational content).

NCRGEA is committed to expand its informational and educational offerings to become the “go-to” resource for government retirees in North Carolina.

This will allow retirees to see NCRGEA as even more valuable to their lives and see the multitude of benefits of being a member of NCRGEA, beyond only advocacy for COLAs and other retirement benefits.

Key Performance Indicators (KPI)

Design New Educational Content to Address Needs of Member

  • Produce ongoing and relevant content on the following schedule through Summer 2022:
    • Benefits Information: Monthly
    • Legislative Information: Continue existing weekly video updates

Develop Channels for Sharing Content and Opportunities
 

  • 10% quarterly increases in total views of NCRGEA educational/informational content (includes views of YouTube videos + views of webpages containing educational/informational content)

Leverage Partnerships to Increase Reach and Breadth of Content

  • First annual calendar of joint call-in events with partner agencies created by Q2 2022
  • At least six instances of NCRGEA content shared through partner channels annually