Contacting the NC Retirement Systems while the Stay-at-Home Declaration is in Effect
The Retirement Systems recognize not all members have access to email. And has implemented a new process and updated its phone message.
The automated system is still available for members to use to find out important information and statuses: 877-627-3287
It has also launched a new number for those members without email: 919-814-4081
Members who leave a voicemail will have their message transcribed to email and sent to a counselor. Emails are responded to in the order received and a member who left a voicemail, without email access, will receive a return call from 877-627-3287. will receive a return call. Our current turnaround time is 2-3 business days.
Since the launch of the new number for members without email and as of May 12, 2020, we have responded to 399 requests by phone.
As a reminder, the best and most efficient way to reach the Retirement System is to login to ORBIT and send a secure email.
State Health Plan’s Coronavirus Update
Click here for the latest update from the State Health Plan of North Carolina
There have been many reports of malicious actors using the COVID-19 (Coronavirus) situation as a mechanism to target people with malware and scams. Most notable, there are a large number of Coronavirus infection maps displaying accurate information but in reality being used as a mechanism to deliver malware to an unsuspecting user’s PC.Please be very cautious of any email messages or social media posts that claim to link to information about Coronavirus. Be especially cautious of any site that prompts you to download something to properly display the information. You should not be required to install anything to view information or maps regarding the spread of the infection or actions you can take to protect yourself.Please make sure you know and trust the site where you are seeking information. If the link is not familiar or does not take you to an organization that you know is reputable, do not proceed. Two organizations hosting sites that are safe and have current information about the Coronavirus are Johns Hopkins and the CDC.
For all who made a LIVING & now wish to make a LIFE.
Call Us Toll-Free
Raleigh, NC 27605