State Health Plan Update


Spring 2024 Living Power Magazine

The State Health Plan (Plan) is transitioning from Blue Cross NC to Aetna beginning Jan. 1, 2025. As a reminder, a TPA, or third-party administrator, provides a comprehensive network of healthcare providers—including doctors, specialists, and hospitals—and processes claims for the Plan. The Plan has always had a TPA. Taxpayers like you pay the claims, not the TPA.

The Plan Board of Trustees sets Plan benefits and premiums, not the TPA. The TPA simply administers the Plan. This transition affects members enrolled in the Base PPO Plan (70/30), Enhanced PPO Plan (80/20), and High Deductible Health Plan, including those Medicare members on the Base PPO Plan (70/30). This will not impact Humana Medicare Advantage Plan members.

You may be wondering if you can keep your doctor. The good news is that Aetna has an extensive national and in-state provider network. Aetna reviewed millions of Plan claims processed over an entire year, and about 99% of those claims came from providers already in the Aetna network. Even so, providers don’t have to wait to make sure they continue to serve Plan members. Talk to your provider!

It’s important to stay connected this year to ensure you receive announcements and messages
regarding the State Health Plan!

  • Make sure you have your correct mailing address, email address, and phone number in eBenefits, the Plan’s enrollment system, which you can access on the Plan’s website at
  • Make sure your employer has the correct addresses, as well. If you are a retiree, your personal information needs to be current in ORBIT and eBenefits, as the two systems do not coordinate.
  • Sign up for the Plan’s monthly e-newsletter, Member Focus, on the Plan’s website at
  • Follow the State Health Plan on Facebook! Visit


As you become eligible for Medicare, you have some important decisions to make about your health coverage. The Plan is here to help you navigate your options. When considering your options, remember that timing is everything.

Don’t overlook your best option or miss an opportunity because you waited too long to take action. Attend a free, convenient online webinar so you can make informed and timely decisions regarding Medicare and how it impacts your health plan coverage. These webinars are designed specifically for the following individuals and typically last about two hours:

  • Turn 65 in the next two years
  • Work beyond age 65 and are planning for retirement
  • Turn 65 in the next two years and are already retired. Select the webinar date below that works best for you, then register by visiting the Plan website at and clicking on the blue box titled Outreach Events and Webinars.”

NCRGEA and State Treasurer Work Together to Keep Health Benefits for Workers and Retirees

July 25, 2023 News & Observer by Luciana Perez Uribe Guinassi

via web:

NCRGEA Lunch and Learn Webinar: August

August 16, 2023


12:30 pm

1:30 pm

Free virtual webinar Lunch & Learn Series: “Getting Ready for Aetna in 2025.” Presenters will be our partners from Aetna and North Carolina’s State Health Plan. Learn more about Aetna’s role as North Carolina’s State Health Plan’s third-party administrator, starting on Jan 1, 2025.

You will learn about what this change in 2025 means for our members and also for state/ local employees and retirees.  You can also find out what you need to do to ensure there is no disruption in your state health care benefits. 

Registration by Monday | August 14 is required for this FREE event. Click the Register Now button at the top. Space is limited so please register soon. INVITE A FRIEND! You will receive the Zoom link by email on Monday, August 14. If you have any questions, please email or phone 919.834.4652 or 1 800 356 1190.

All NCRGEA 2023 Lunch and Learn Series recordings can be found on the YouTube channel.

(919) 834-4652

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